Privacy Policy
The North Agency
At The North Agency and our associated entities (“we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you entrust to us. This policy explains how we collect, handle, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth).
What is Personal Information?
Under the Privacy Act, “personal information” refers to any data or opinion that identifies or could reasonably identify an individual. This includes details like your name, address, phone number, email, and occupation. If we collect information that identifies you or makes you reasonably identifiable, it is considered personal information.
What Personal Information Do We Collect?
The personal information we may collect includes:
- Your full name
- Residential or postal address
- Email and phone numbers
- Date of birth or age
- Occupation or job title
- Additional details provided through our website, in person, or through communication with our representatives
We may also collect information that doesn’t personally identify you—such as website analytics, survey responses, or other aggregated data.
How We Collect Personal Information
Where reasonable and practical, we collect personal information directly from you. This may occur through:
- Use of our website
- Phone calls, emails, written correspondence, or online forms
- Meetings or conversations with our team
- Applications or service agreements
- Participation in competitions, events or surveys
- Feedback or complaints
In some cases, we may receive your information from third parties, such as:
- Credit reporting agencies, legal or financial representatives
- Government bodies or public databases
- Your employer, if applicable
- Other parties where you have provided consent
Cookies and Website Tracking
When visiting our website, we may use cookies—small data files stored on your device—to enhance your experience. Cookies help us recognise your browser and track how our site is used, which helps us improve our services. These cookies do not collect personal information. You can modify your browser settings to disable cookies if preferred.
We may also log IP addresses to help diagnose issues, manage our website, and monitor traffic trends.
What If We Don’t Collect Your Information?
If you choose not to provide personal information, we may be unable to:
- Offer you certain services or products
- Keep you informed of relevant updates, offers or property opportunities
- Customise our online services or communications to your preferences
Why We Collect, Use and Share Your Personal Information
We collect and use your information to operate effectively and deliver the highest standard of service. Purposes include:
- Delivering real estate services and communications
- Responding to enquiries and providing requested information
- Managing website access and performance
- Conducting research, surveys and quality assurance
- Engaging with contractors, partners or service providers on your behalf
- Updating our records and staying in contact
- Complying with legal obligations or responding to lawful requests
Disclosure of Your Information
We may share your personal information with:
- Our employees, related companies, agents and contractors
- Technology providers (e.g. hosting, IT support, payment processing)
- Professional advisers such as solicitors, accountants or consultants
- Third-party service providers or business partners with whom we work
- Government agencies or regulators when legally required
- Any other organisation with your consent
We may also combine the information we collect with that held by our related entities, where lawful.
Marketing Communications
From time to time, we may send promotional content or updates we believe may interest you. Communications may be sent via email, SMS, post, or other formats, in accordance with the Spam Act 2003 (Cth). You may opt out at any time using the unsubscribe link or by contacting us directly.
Access and Correction of Your Personal Data
You can request access to personal information we hold about you at any time. Where possible, we’ll provide access by your preferred method. We may charge a reasonable fee to cover administrative costs but will not charge to process correction requests.
There may be circumstances where access is declined—for example, if providing access would breach someone else’s privacy or confidentiality. We will provide written reasons if we are unable to fulfil your request.
If your information is inaccurate, out of date or incomplete, please let us know and we’ll correct it as necessary.
Complaints About Your Privacy
If you believe your privacy has been compromised, please get in touch with us using the contact form on our website. We take such concerns seriously and will investigate and respond as soon as possible.
Overseas Disclosure
In some cases, your personal information may be stored or processed by third parties located outside Australia (such as our cloud service or IT providers). We take reasonable steps to ensure that these entities comply with Australian privacy obligations.
Security of Your Information
While we implement a range of safeguards to protect your personal data, the internet is not entirely secure. We cannot guarantee the security of any information transmitted to or from our website, and any such transmission is at your own risk.
Third-Party Links
Our website may contain links to other websites that are not operated by The North Agency. We are not responsible for the content, security, or privacy practices of those third-party websites. We encourage you to review their privacy policies before sharing personal information.
Changes to This Policy
This policy may be updated periodically to reflect changes in our operations or legal requirements. The most recent version will always be available on our website. This privacy policy was last updated on 11th June 2025.
Contact Us
If you have any questions about this privacy policy, any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website.